Permissions errors

Purpose: explain “access denied” style messages in plain language and point to the right fix—usually a role or facility change, not a hidden bug.

Who can use this

End users who see a not authorized, forbidden, or empty screen, and the admins who help them.

What is going wrong (user view)

The app only shows actions you are allowed to do. If you are missing a whole section, or a button is greyed out, the system is usually enforcing role, scope (which school), or module (drama vs. music).

Steps

Read the message on screen; copy it for your admin if it includes a code.
Confirm you are signed in with the email your admin expects.
Ask a facility admin to check your role and site assignment in User management.
If the problem is “I need this for one day,” an admin can temporarily change your role—then change it back after the event.

Expected result

After the admin saves the right role, refresh the app; new menu items and buttons should appear without a new sign-in in most cases.

What happens next

Roles and permissions (reference) for definitions.
System settings if a feature flag is off for the whole org.

Common problems

“I am an admin but I still cannot see billing” — billing may be organization-level, not facility-level; check who holds the org admin role.
Student or parent account — some areas are intentionally hidden; that is not an error.

Admins: permissions